Enhanced Password Reset: Faster Logins, Stronger Security

At PandaTS, we continually enhance our technology to help brokers provide seamless, secure access to their platforms. Our latest upgrade—Enhanced Password Reset—is designed to improve login recovery speed while reinforcing account protection. This new feature works directly within the client area, giving users a smoother way to regain access and continue trading without interruption.

What’s New

Our Enhanced Password Reset feature introduces a faster and more secure way for clients to regain access to their accounts. By using a time-limited, one-time-use token delivered via email, the process reduces support dependency and enhances login security. This upgrade is fully aligned with leading industry standards for authentication and access control.

How It Works

When a client initiates a password reset from the client area, they receive an email containing a unique, single-use token and a direct link to the password change page. The token is valid for 15 minutes and is fully separated from any auto-login functionality, protecting against unauthorized access.

Clients are guided through a simple, step-by-step reset process. The system provides real-time validation to ensure the new password meets your platform’s security requirements. Once the password is successfully updated, users are immediately redirected to the login page, allowing them to resume trading with minimal delay.

Step By Step Workflow 

1.  Step-by-Step Workflow The user initiates the password reset process by clicking the “Forgot password” link located in the login popup. 
2. The system will send an email with the password reset instructions to the customer’s email address. The email includes a deep link to the “Change Password” page with a unique token that is valid for 15 minutes. 
3. On the Reset Password Page: Input a new password: the user must enter and confirm a new password that complies with the brand’s configured password policy. Click Reset Password Button: If the password change is successful, the user will be redirected to the trading platform login page. If the password change fails, an error message will be displayed to inform the user of the issue. 

Key Benefits for Brokers

• Faster, More Secure Logins
  Clients reset their passwords quickly and independently—no need for agent intervention or delayed responses.
  
• Time-Limited, One-Time Tokens
  Each reset request is protected by a secure, 15-minute token that reduces potential misuse.
  
• Within the Client Area
  The entire process takes place inside your branded environment, delivering a consistent and secure user journey.
  
• CRM Logging and Compliance
  Every reset action is tracked within the CRM, supporting audit readiness and internal oversight.
  

Designed for Login Recovery. Built for Broker Efficiency.

The Enhanced Password Reset feature is more than just an upgrade—it’s a critical improvement that ensures clients can recover access to their accounts quickly and securely, while brokers benefit from lower support volume, better compliance visibility, and increased platform trust.

Enable It Today

If you’re already using our CRM, your Success Manager can help activate the Enhanced Password Reset feature and adjust it to your platform’s specific requirements. For more details, reach out to the PandaTS team.